Responsible Gaming at tkgame

tkgame is committed to providing a safe, fair, and enjoyable environment for all players in Bangladesh. Play within your limits — and know when to step back.

21+ Only SSL Secured Fair Play
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21+ Age Restriction

tkgame is strictly for adults aged 21 years and above. It is illegal and against our Terms & Conditions for anyone under 21 to register or play. We use robust identity verification to enforce this requirement.

Our Commitment: tkgame believes that gambling should always be a form of entertainment — never a financial solution or an escape from everyday stress. We invest in player protection tools and support resources so that every person who plays on our platform can do so safely and confidently.

Online casino gaming and sports betting can be an exciting way to spend your leisure time. The vast majority of players in Bangladesh enjoy tkgame's cricket betting, live casino tables, slots, and crash games as a fun hobby and nothing more. However, we also recognise that for a small number of individuals, gambling can develop into something more difficult to manage. That is why responsible gaming sits at the very core of everything we do at tkgame.

This page outlines the tools available to you, the warning signs you should watch for, and the steps you can take — or ask us to take on your behalf — if you ever feel that your relationship with gambling needs to change. Our 24/7 customer support team is always available to help, and all responsible gaming requests are handled with full discretion and no judgment.

Our Player Protection Features

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Deposit Limits

Set daily, weekly, or monthly deposit caps in BDT to keep your spending within a budget you are comfortable with.

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Session Time-Outs

Request a temporary break from the platform — ranging from 24 hours up to 6 weeks — any time you feel you need a pause.

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Self-Exclusion

Permanently or temporarily exclude yourself from tkgame. Once applied, self-exclusion cannot be reversed until the chosen period expires.

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Loss Limits

Cap the maximum amount you can lose over any defined period to prevent chasing losses from escalating your spend.

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Reality Checks

Receive regular on-screen reminders showing how long you have been playing and how much you have wagered in your current session.

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Account Cooling-Off

A short-term voluntary cooling-off period suspends your account while preserving your balance, giving you space to reassess.

How to Activate These Tools

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Deposit Limits — Request via Support

Contact our support team at [email protected] (plain text — not a clickable link) and specify the daily, weekly, or monthly BDT limit you wish to apply. Limits take effect immediately. Increases to an existing limit require a 24-hour cooling-off period before they become active — decreases are instant.

Instant for decreases
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Time-Out — Temporary Break

Request a time-out of 24 hours, 48 hours, 1 week, 2 weeks, or 6 weeks by messaging support. During a time-out, you cannot log in, deposit, or place bets. Promotional emails are also paused. Your account and balance are preserved for when you return.

Available 24/7
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Self-Exclusion — Long-Term Break

For a more serious break, request self-exclusion for 6 months, 1 year, 3 years, or permanently. This cannot be reversed before the period ends. We will also suppress all marketing communications. If you believe you have a serious gambling problem, we strongly recommend choosing this option and reaching out to a professional support organisation.

Cannot be reversed early
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Loss Limits — Protect Your Bankroll

Tell us the maximum amount in BDT you are willing to lose over a set period (e.g., ৳5,000 per week). Once your loss limit is reached, your account will be restricted from further betting until the period resets. This is especially useful during high-stakes cricket seasons like the BPL or IPL.

Resets automatically
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Reality Check Notifications

Enable session reminders at 30-minute or 60-minute intervals. A non-intrusive overlay will display your session length, total bets placed, and net outcome. You can choose to continue or end the session at each check-in. Reality checks are designed to keep you aware and in control.

Configurable intervals

Warning Signs to Watch For

Problem gambling can develop gradually. The following signs may indicate that your gambling habits are moving beyond healthy recreation. If you recognise any of these in yourself or someone you care about, please reach out for support.

  • Spending more money on gambling than you originally planned, or exceeding the budget you set for yourself.
  • Chasing losses — placing additional bets in an attempt to recover money you have already lost.
  • Neglecting work, studies, family responsibilities, or social relationships because of time spent gambling.
  • Borrowing money from friends, family, or financial services to fund gambling activity.
  • Feeling anxious, irritable, or restless when not gambling, or when trying to cut down your play.
  • Lying to people close to you about how much time or money you spend gambling.
  • Gambling to escape stress, anxiety, depression, or difficult personal situations rather than for entertainment.
  • Making repeated unsuccessful attempts to stop or reduce gambling without succeeding.
If you recognise these signs: Stop playing immediately and contact tkgame support to activate a self-exclusion or time-out. You are not alone — many players experience this, and help is available. Contact our team at [email protected] (plain text — not a clickable link) at any time, day or night.

Self-Assessment Checklist

Answer the following questions honestly to get a clearer picture of your current relationship with gambling. This is not a clinical diagnostic tool — it is a personal reflection aid.

Honest Reflection Questions
1 Have you ever gambled with money that was budgeted for essential expenses like rent, food, or bills?
2 Have you ever felt the need to gamble with increasing amounts of money to get the same level of excitement?
3 Have you ever missed work, school, or important events due to gambling?
4 Have you ever felt guilt or shame after a gambling session?
5 Do you find yourself thinking about gambling frequently when you are away from it — planning your next session or replaying past bets?
6 Have you borrowed money specifically to gamble, or to cover gambling debts?
7 Have family members or close friends expressed concern about your gambling habits?
If you answered "Yes" to two or more of the above questions, we encourage you to take a break and consider activating a time-out or self-exclusion on your tkgame account. Speaking with a trusted person in your life or a professional counsellor can also be a positive first step.

Tips for Playing Responsibly

Set a Budget Before You Start: Decide in advance exactly how much you are willing to spend on any given session. Treat this amount as entertainment expenditure — just like buying a cinema ticket or eating out. Never exceed it, regardless of whether you are winning or losing.
Never Chase Your Losses: The most common path to problem gambling is attempting to recover losses by placing larger or more frequent bets. Losses are a normal part of gambling. Accept them calmly, and stop when your session budget is spent.
Keep Track of Time: It is easy to lose track of how long you have been playing, especially during live cricket matches or slot sessions. Enable tkgame's reality check notifications to receive regular session-length reminders.
Gamble Only When in a Positive Mindset: Avoid gambling when you are stressed, upset, tired, or under the influence of alcohol. Decision-making suffers in these states, and gambling under emotional pressure nearly always leads to poor choices.
Balance Gambling With Other Activities: Gambling should be one leisure activity among many — not the sole focus of your free time. Maintain your other hobbies, social connections, and interests to keep gambling in its proper perspective.
Keep Gambling Private From Minors: Ensure that children and teenagers in your household cannot access your tkgame account. Log out after every session on shared devices, and consider using parental control software on any device accessible to minors.

Get Support Now

If you are concerned about your own gambling — or that of someone close to you — do not wait. Our team is available around the clock, every day of the year, including Eid, Pohela Boishakh, and public holidays. All responsible gaming requests are treated with strict confidentiality and are actioned promptly.

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Email Support

Send your responsible gaming request to [email protected] (plain text — not a clickable link). Include your username and the tool you wish to activate (deposit limit, time-out, or self-exclusion). We aim to respond and action your request within 2 hours.

Response within 2 hours
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Live Chat

Use the live chat feature inside your logged-in tkgame account for instant assistance. Our support agents are trained in responsible gaming procedures and can apply account restrictions in real time during your chat session.

Available 24/7
Response Guarantee: tkgame guarantees that all self-exclusion requests received via email or live chat will be actioned within 24 hours of receipt. During this period, you are strongly encouraged to step away from the platform voluntarily. If you feel unable to do so, please close the app and contact support immediately.

Protecting Minors

tkgame operates a strict 21+ only policy. Every new account registration requires identity verification through a valid Bangladeshi National Identity Card (NID) or passport. We verify date of birth as part of this process. Any account found to belong to a person under the age of 21 will be immediately suspended, all funds voided, and the data permanently deleted.

If you share a device or household with anyone under the age of 21, we strongly recommend the following measures to prevent accidental or intentional access to gambling content:

  • Always log out of your tkgame account after every session on any shared device.
  • Do not save your account password in a shared browser or on a device accessible to minors.
  • Use parental control software on shared smartphones, tablets, and computers to block access to gambling websites.
  • Keep your bKash, Nagad, or bank account credentials private so that minors cannot fund gambling activity.