tkgame Privacy Policy

tkgame does not sell or rent your personal data to third parties. We may share your information only in the following limited circumstances:

• Payment Processors: We share the minimum necessary financial data with our payment partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank) to process your transactions securely.
• KYC and Fraud Prevention Providers: We work with regulated identity verification and anti-fraud service providers who process your identity documents on our behalf under strict data processing agreements.
• Game Software Providers: Game providers such as Evolution Gaming, Pragmatic Play, Microgaming, Spribe, and Ezugi may receive technical data (session tokens, game round IDs) necessary to deliver their gaming services. They do not receive your full personal profile.
• Analytics Providers: Aggregated, anonymised usage data may be shared with analytics providers to help us understand platform performance. No personally identifiable information is included in these reports.
• Legal and Regulatory Authorities: We will disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the safety of our players or the integrity of the platform.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the tkgame business, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party data processors are bound by contractual obligations requiring them to process your data only for the purposes specified, to maintain appropriate security standards, and to delete data when it is no longer needed.

tkgame uses cookies and similar tracking technologies to operate the platform, remember your preferences, and improve your experience. The types of cookies we use are:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cookies cannot be disabled.
• Preference Cookies: Remember your language settings, display preferences, and notification choices so you do not need to reconfigure them on each visit.
• Analytics Cookies: Collect anonymised data about how players navigate the site — which pages are visited most frequently, how long sessions last, and where users exit the funnel. This data helps us improve the platform.
• Fraud Detection Cookies: Used to identify suspicious behavioural patterns that may indicate fraudulent account activity or automated bot traffic.

You can manage or delete non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features. Most modern mobile browsers (Chrome, Firefox, Samsung Internet) include a cookie management interface under Settings → Privacy.

tkgame takes the security of your personal data seriously. We implement a layered approach to data protection that includes:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher, preventing interception in transit.
• Encrypted Storage: Sensitive personal data, including identity documents and financial records, is stored in encrypted form on our servers.
• Access Controls: Access to player data within tkgame is restricted to authorised personnel only, on a strict need-to-know basis, with audit logging of all access events.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their accounts for an additional layer of login security.
• Regular Security Audits: Our platform undergoes periodic security assessments to identify and remediate vulnerabilities before they can be exploited.
• Data Breach Response: In the event of a data breach that poses a risk to your personal data, tkgame will notify affected players promptly and take immediate steps to contain and investigate the incident.

While we take all reasonable precautions to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for ensuring that your device is protected by a current security solution.

tkgame retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal data associated with active accounts is retained for the duration of the account relationship plus a minimum of five years following account closure, to meet record-keeping obligations.
• Transaction Records: Financial transaction data including deposits, withdrawals, and bet history is retained for a minimum of five years to support fraud investigation, dispute resolution, and compliance with applicable financial regulations.
• KYC Documents: Identity verification documents are retained for the period required by applicable anti-money laundering regulations, typically five years from the date of the last transaction.
• Support Communications: Customer support records are retained for three years from the date of the most recent interaction, or longer where a complaint remains unresolved.
• Marketing Data: Where you have consented to marketing communications, we retain your marketing preferences until you withdraw consent. Following withdrawal of consent, we maintain a record of the withdrawal to prevent accidental re-engagement.
• Anonymised Analytics Data: Anonymised, aggregated usage data that cannot be linked to an individual may be retained indefinitely for platform analytics and improvement purposes.

When data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

As a tkgame player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link):

• Right of Access: You may request a copy of the personal data we hold about you. We will provide this within 30 days of receiving a valid request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that we correct it. Account profile details can also be updated directly within your account dashboard.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain records.
• Right to Restrict Processing: You may request that we temporarily restrict the processing of your data while a rectification or objection request is being assessed.
• Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you have grounds relating to your particular situation.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

tkgame aims to respond to all data rights requests within 30 calendar days. In cases of complexity or high volume of requests, this period may be extended by a further 60 days, with notification provided to the requester.

The tkgame platform is strictly intended for individuals aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If you have reason to believe that a minor has registered an account or provided personal data to tkgame, please contact our support team immediately at [email protected] (plain text — not a clickable link).

Upon receiving a credible notification that an account belongs to an individual under the age of 21, tkgame will immediately suspend the account, investigate the matter, void any transactions, and permanently delete all associated personal data from our systems, subject only to any mandatory legal retention obligations.

Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gambling platforms. tkgame supports the use of such tools and can provide guidance upon request.

tkgame operates as an international platform serving players based in Bangladesh. In the course of providing our services, your personal data may be transferred to and processed in countries outside Bangladesh where our server infrastructure, game providers, or processing partners are located.

Wherever personal data is transferred internationally, tkgame takes steps to ensure that appropriate safeguards are in place to protect your information to a standard equivalent to that applied within Bangladesh. These safeguards may include contractual clauses, data processing agreements, and security certification requirements imposed on all third-party data processors.

By registering a tkgame account and using our services, you acknowledge and consent to the transfer of your personal data to other jurisdictions as described in this Policy.

tkgame reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. The "Last Updated" date at the top of this page will reflect the date of the most recent revision.

Where changes are material — for example, where we introduce a new category of data collection or a new purpose for processing — tkgame will notify registered players by email or by displaying a prominent notice on the site prior to the changes taking effect. For minor clarifications or non-substantive amendments, the updated Policy will be published without prior notice.

Your continued use of the tkgame platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should discontinue use of the platform and request account closure through our customer support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tkgame handles your personal data, please contact our support team using the details below. Our team is available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available within your logged-in tkgame account dashboard during all hours.
• Response Time: We aim to acknowledge all privacy-related enquiries within 24 hours and to provide a substantive response within 30 calendar days.

When submitting a data rights request, please include your registered username, the email address associated with your account, and a clear description of your request. Providing these details will help us process your request as efficiently as possible.